FAQ

Before You Order


Where are you located?

We’re based in Shenzhen, China, with warehouses in the USA, UK, and EU to ensure quick 2–5 day delivery.


Are you a manufacturer?

Yes, we’ve been producing directly since 2009. Welcome to visit us anytime.


What are the available payment methods?

We accept payments via Credit Card, Bank Transfer, PayPal, Apple Pay, Bitcoin, CashApp, and Cash (in California).


Why are the prices higher?

Our prices reflect our commitment to using top-tier hardware, stringent quality control, and a focus on building long-term relationships.


What vape products do you offer?

We provide a range of products including empty disposable vapes (1ml–3g, dual-flavor), 510 cartridges, batteries, and packaging. OEM services available.


How long does delivery take?

For USA/UK/EU stock: 2–5 days.

For shipments from China: Production takes 10–14 days, plus 2–3 weeks for shipping.


Is my payment secure?

Absolutely. We guarantee that you’ll receive your order. Proof of shipment is always available.


Can I pick up my order at the warehouse?

Unfortunately, our warehouses are used exclusively for logistics; pick-up is not an option.


Do you offer discounts?

We provide the best prices to our clients consistently.


Can you ship before I pay?

No, full payment is required before we ship.


What if an item is out of stock?

Popular products sell quickly. We will notify you when we restock them.


After You Order


When will my order ship?

Orders from overseas stock typically ship the same day or next. Tracking information will be provided.


Why haven’t I seen tracking updates?

There may be delays due to weather or holidays. We’ll update tracking as soon as it’s available.


Was my package delivered?

If the carrier shows that it’s been delivered, please check and confirm receipt.


Have any question?
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